Legal
Privacy Policy
HotelGPT - AI Virtual Assistant
A product of Social Frog AI
Effective Date: 12/02/2026
Social Frog AI ("we", "our", "us") operates HotelGPT, an AI-powered virtual assistant designed to support hotels in guest communication, inquiries, and reservation assistance.
This Privacy Policy explains how information is collected, used, processed, and protected when hotels, staff members, or guests interact with HotelGPT ("Service").
By using the Service, you agree to the practices described in this Policy.
1. Information We Collect
Depending on usage and configuration, we may collect:
a) Information provided by guests or users
- Name
- phone number
- email address
- travel dates
- preferences
- special requests
- conversation messages
b) Hotel-provided data
- room types
- tariffs
- availability
- policies
- offers
- property information
c) Technical data
- IP address
- browser/device type
- timestamps
- usage logs
2. How We Use Information
We use information to:
- respond to inquiries
- assist booking processes
- provide automated support
- improve conversation accuracy
- generate analytics and performance reports
- enhance system intelligence
- maintain security and prevent misuse
3. AI Transparency & Accuracy Notice
HotelGPT uses artificial intelligence and automated processing.
AI systems may occasionally produce incorrect, incomplete, or outdated responses.
Information provided by the Service should be considered assistance, not final confirmation.
Users must verify critical matters such as price, availability, taxes, and policies with the hotel.
Social Frog AI is not liable for losses arising from reliance solely on AI outputs.
4. Role of Social Frog AI
In most cases, Social Frog AI acts as a technology provider / processor on behalf of the hotel.
Hotels control what information is supplied to the system and are responsible for ensuring its accuracy and legality.
5. Data Sharing
We do not sell personal data.
Data may be shared with trusted third-party providers strictly for service delivery, such as:
- hosting infrastructure
- messaging platforms
- CRM or PMS integrations
- analytics tools
These partners are expected to follow appropriate data protection practices.
6. Data Retention
Information may be stored for as long as necessary to:
- fulfill service purposes
- meet contractual obligations
- improve AI performance
- comply with legal requirements
Hotels may request deletion or anonymization of records, subject to operational limitations.
7. Security Measures
We implement reasonable technical and organizational safeguards to protect information.
However, no digital system can guarantee absolute security.
8. Third-Party Services
HotelGPT may integrate with external systems (e.g., WhatsApp, PMS, payment gateways).
We are not responsible for privacy practices, downtime, or data handling by such third parties.
Users should review their respective policies.
9. User Rights
Depending on applicable laws, users may request access, correction, or deletion of their personal information by contacting the hotel or authorized operator.
10. Acceptable Usage
The Service must not be used for unlawful, harmful, abusive, or fraudulent activities.
Attempts to disrupt or reverse engineer the system are prohibited.
11. Children's Information
The Service is not intended for individuals under applicable legal age without guardian involvement.
12. Updates to This Policy
We may update this Privacy Policy as technology, law, or service capabilities evolve.
Continued use of the Service implies acceptance of revisions.
13. Contact
For privacy-related questions, contact:
Social Frog AI
519 TF Umaid Heritage, Ratanada Jodhpur - 342001
manish@manishpurohit.in / support@socialfrog.in
+91-9828981000